FAQ

What will happen after my online booking ?

You will receive a booking confirmation email with all the information regarding your stay as well as your voucher that you have to print and hand it over to the reception at arrival.

What are the means of payment of my reservation?

- Credit cards: Credit card, VISA, Mastercard

Is the tourist tax included in the reservation?

Yes the tourist tax is included in your booking

What time can I have my room on arrival?

Your room is available from 3pm

What maximum time should I release my room the day of my departure?

Your room must be released at noon at the latest

What are the means of payment at the hotel to settle the extras?

The hotel accepts euros, you can pay your expenses in cash or by credit card

Does the hotel provide swimming pool towels?

Yes, the hotel provides swimming pool towel without any supplement

Where can I connect to the Wi-fi?

You can connect everywhere and it’s free, all the areas of the hotel are covered by the wifi

Is it possible to rent a car or a bike?

Yes, the rental car or bicycle is possible, inquire the reception

What are the activities and excursions proposed?

You can at any time inquire the reception

On site, who can answer my questions?

Feel free to mention your desire at the reception, staff will answer you with pleasure

How can I get to the center of Sfax?

You can walk or take a taxi to go to the downtown which is 1km away from the hotel

How to contact the hotel?

Go to “Contact us”